Following the delivery of your order, you have a withdrawal period of 14 days to submit a withdrawal request or inform us of any anomalies. You can initiate your return request by clicking on this link: order tracking
. Please enter your order number and email address.
Right of Withdrawal
In the case of a withdrawal request, return costs are exclusively borne by the customer. Given the weight and volume characteristics of the products, FICHET is responsible for the product’s retrieval at the customer’s expense. In this case, the return costs of the product will be an amount equal to the price paid by the customer for the product delivery, plus 30% due to the product’s reconditioning.
It is the customer’s responsibility to check the condition of the delivered product in the presence of the carrier or installer, and in case of anomalies, defects, or missing items, to issue reservations on the delivery note, or possibly refuse the product and notify FICHET in writing within a maximum of 3 days (excluding public holidays) from the receipt of the product.
During your return request, you will be prompted to provide any evidence regarding the reality of the observed anomalies or defects by sending photographs. FICHET reserves the right to verify the anomalies or defects.
In the case of proven non-conformity, FICHET will offer, at the customer’s choice, either the replacement of the product within the limits of stock availability or a refund. In these cases, the costs associated with the replacement or return of the product are borne by FICHET.